Return Process

Return Process

If an item(s) has been received and customer wants to return the item for store credit/exchange please follow these steps:

  • E-mail Subject Line must read : Return, Customer Last Name, & Order #.
  • Example: Return, Smith, Order #1234.
  • E-mail Body must contain the item(s) name(s) and SKU #(s) with the reason for return.
  • Please note we MUST receive the e-mail within 7 days of the time the package was delivered.

2. Upon receiving the e-mail, we will send you a Return Authorization Form.

  • Please print and fill out form, and send it back in the return package.
  • Receiving the Return Authorization Form is NOT a guarantee that the item(s) will be refunded or exchanged.

3. The customer may ship items back to Saluda Rose using any shipping carrier of their choice (ex. UPS, Fedex, USPS).

  • Ship all returns to:

Saluda Rose Boutique
Attn: Returns OR Exchanges (Pick one)
225 Golden Fluke Dr.
Lexington, SC 29072

  • Customer is RESPONSIBLE for paying for the return shipment.
  • If the package and its contents that Saluda Rose receives are damaged from the return shipment, the item(s) will not be eligible for a return/exchange. Pictures will be sent to customer of the damaged package as proof of the damaged package and its contents.

4. Once Item(s) have been shipped, e-mail with the tracking number of the return package.

  • E-mail subject line must read: Tracking, Customer Last Name, & Order#. Example: Tracking, Smith, Order #1234.

5. Once received, the item(s) will be inspected within 2-3 business days of receiving package.

  • Item(s) must be in original condition, meaning the item has not been washed, worn, no stains (i.e. makeup, deodorant, food, etc.). Item(s) cannot be damaged or altered in any way and must be returned with all tags still attached to the item as they were originally shipped out.

6. If the:

  • Return is approved, customer will receive an e-mail receiving store credit in an e-gift card for the amount of the item(s) previously purchased. Please note, we DO NOT refund original or return shipping. We will send the e-gift card to the e-mail that was used in the original order.
  • Exchange is approved, customer will receive an e-mail with the new tracking number of shipment of new item(s). Exchanges are only for the same item but in a different size.Exchanges are subject to availability. If the requested item and size are not in-stock, we will process the exchange as a E-gift card. The e-mail will be sent to the email address used to place the order. WE WILL ONLY EXCHANGE ONE ITEM(S) ONE TIME.