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Return Policy

Return Policy

Thank you for shopping at ​Saluda Rose Boutique! If you are not entirely satisfied with your purchase, we're here to help. Please read below for our return/exchange policy.

 

 RETURNS:

If a return meets all the requirements, we will refund the amount paid to the card we have on file or a store credit will be issued. For store credit, the customer will receive an email with a gift card code for the exact amount of the original item purchased.
All returned items must be received in original condition **within 7 days** of your received date of delivery. Original condition means the item has not been washed, worn, no stains (i.e. makeup, deodorant, food). Item cannot be damaged or altered in any way and must be returned with all tags still attached to the item as they were originally shipped out.
Any item not meeting the condition standards of this policy will be refused and the store credit will not be given.
Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. Saluda Rose does provide pre-paid shipping labels for returns. A completed Return Merchandise Authorization must be included in your return packages.
EXCHANGES:
-We accept exchanges **within 7 days** of your received date of delivery.
-Exchanges are only for the **same** item but in a different **size**.
-We only exchange **one item one time**.

-Exchanges are subject to availability. If the requested item and size are not in-stock, we will refund the exact amount to the card we have on file or process the exchange as a E-gift card. The automated email will be sent to the email address used to place the order. 

RETURN PROCESS:


If an item(s) has been received and customer wants to return the item for store credit/exchange please follow these steps: 

1. E-mail returns@saludarose.com

  • E-mail Subject Line must read : Return, Customer Last Name, & Order #.
  • Example: Return, Smith, Order #1234.
  • E-mail Body must contain the item(s) name(s) and SKU #(s) with the reason for return.
  • Please note we MUST receive the e-mail within 7 days of the time the package was delivered or return/exchange WILL NOT be processed.

2. Upon receiving customer e-mail, we will send you a Return Merchandise Authorization form via e-mail and a pre-paid return label.

  • Please print and fill out form, and send it back in the return package.
  • Receiving the Return Merchandise Authorization form is NOT a guarantee that the item(s) will be refunded or exchanged.
  • Customer is NOT RESPONSIBLE for paying for the return shipment.
  • If the package and its contents that Saluda Rose receives are damaged from the return shipment, the item(s) will not be eligible for a return/exchange. Pictures will be sent to customer of the damaged package as proof of the damaged package and its contents. Please pack item(s) with care.

5. Once received, the item(s) will be inspected within 2-3 business days of receiving package.

  • Item(s) must be in original condition, meaning the item has not been washed, worn, no stains (i.e. makeup, deodorant, food, etc.). Item(s) cannot be damaged or altered in any way and must be returned with all tags still attached to the item as they were originally shipped out.



6. If the:

  • Return is approved, customer will receive an e-mail receiving store credit in an e-gift card for the amount of the item(s) previously purchased. Please note, we DO NOT refund the original or return shipping cost. We will send the e-gift card to the e-mail that was used in the original order.
  • Exchange is approved, customer will receive an e-mail with the new tracking number of shipment of new item(s). Exchanges are only for the same item but in a different size. Exchanges are subject to availability. If the requested item and size are not in-stock, we will process the exchange as a E-gift card. The e-mail will be sent to the email address used to place the order. WE WILL ONLY EXCHANGE ONE ITEM(S) ONE TIME.

LOCAL DELIVERY:

        1. E-mail returns@saludarose.com

          • E-mail Subject Line must read : Return, Customer Last Name, & Order #.
          • Example: Return, Smith, Order #1234.
          • E-mail Body must contain the item(s) name(s) and SKU #(s) with the reason for return.
          • Please note we MUST receive the e-mail within 7 days of the time the package was delivered or return/exchange WILL NOT be processed.
        2. Upon receiving customer e-mail, we will send you a Return Merchandise Authorization form via e-mail. Please print, fill out form and put it back inside the return package. Receiving the Return Merchandise Authorization form is NOT a guarantee that the items(s) will be refunded or exchanged.
        3. Upon completion please place item on front porch but in an area that is hidden from the street view to prevent theft, contact us via e-mail that is ready for pickup (returns@saludarose.com) and we will pick it up with 24hrs. We are not responsible for packages left on porch that are stolen.
        4. Once received, the item(s) will be inspected within 2-3 business days of receiving package. Item(s) must be in original condition, meaning the item has not been washed, worn, no stains (i.e. makeup, deodorant, food, etc.). Item(s) cannot be damaged or altered in any way and must be returned with all tags still attached to the item as they were originally shipped out.
        5. If the Return is approved, customer will receive an e-mail receiving store credit in an e-gift card for the amount of the item(s) previously purchased. Please note, we DO NOT refund the original or return shipping cost. We will send the e-gift card to the e-mail that was used in the original order. If the Exchange is approved, customer will receive an e-mail with the new tracking number of shipment of new item(s). Exchanges are only for the same item but in a different size. Exchanges are subject to availability. If the requested item and size are not in-stock, we will process the exchange as a E-gift card. The e-mail will be sent to the email address used to place the order. WE WILL ONLY EXCHANGE ONE ITEM(S) ONE TIME.  

 

Final Sale:

 **PLEASE NOTE: All items in this collection are Final Sale. The term "Final Sale" means an item cannot be exchanged (unless you're local to Lexington, SC). However, if you would like to return for money back on the card used to purchase or store credit (upon inspection and approval of returned item), the customer will be responsible for the return shipping label. Items in this collection are not coupon eligible.

 

 

 

*******IF ANY OF THESE PROCEDURES ARE NOT FOLLOWED WE RESERVE THE RIGHT TO REFUSE THE REFUND OR EXCHANGE*****

CONTACT US:

If you have any further questions on how to return your item to us, contact us at returns@saludarose.com.